Introduction & Overview
This Cookie Policy explains how WiseLiquid Consultancy and Services ("WiseLiquid," "we," "us," or "our") uses cookies and similar technologies when you access or use our websites, customer portals, dashboards, APIs, applications, and other online services (collectively, the "Services").
This Policy should be read together with our Privacy Policy and Terms of Use. It explains what cookies are, why we use them, the categories of cookies and similar technologies we may use, and the choices available to you.
01 — What Are Cookies?
Cookies are small text files or similar data files that websites and applications store on your browser or device. Cookies allow a website to recognize a browser or device and remember certain information between requests or visits.
We may also use technologies with similar functionality, including:
- Browser storage such as local storage and session storage;
- Authentication and session-management technologies;
- Security and fraud-prevention identifiers;
- Pixels, tags, or similar technologies for analytics where applicable;
- Application and API session identifiers; and
- Other technologies required to operate, secure, measure, and improve our Services.
Cookies may be first-party cookies, which are placed directly by WiseLiquid, or third-party cookies, which may be placed by service providers or technology partners acting on our behalf.
02 — Why We Use Cookies
WiseLiquid uses cookies and similar technologies for legitimate operational, security, performance, and functionality purposes.
A. Strictly Necessary Cookies
These cookies are required for the Services to function properly and generally cannot be disabled through our systems.
They may be used to:
- Maintain authenticated user sessions;
- Keep users securely logged into customer workspaces;
- Maintain authentication state between page requests;
- Protect forms, APIs, and application sessions;
- Detect and prevent unauthorized access;
- Support security controls and abuse prevention;
- Maintain session continuity; and
- Protect the platform against malicious or automated activity.
Without these cookies, certain portions of the WiseLiquid platform may not function correctly.
B. Security and Fraud Prevention
We may use cookies and similar identifiers to help protect our infrastructure, customer accounts, APIs, and communication services.
These technologies may help us:
- Detect suspicious activity;
- Identify abnormal request patterns;
- Prevent unauthorized access;
- Mitigate automated attacks and abuse;
- Apply rate-limiting and traffic controls;
- Protect customer accounts and API endpoints; and
- Investigate security incidents.
Security-related identifiers may be processed as part of our security monitoring and incident-response processes.
C. Functionality and Preference Cookies
These technologies allow WiseLiquid to remember preferences and configuration choices so that you do not have to repeatedly configure the platform.
Examples may include:
- Language or localization preferences;
- Dashboard display preferences;
- Theme preferences such as light or dark mode;
- Interface configuration;
- Workspace-related preferences; and
- Other user-selected application settings.
D. Performance and Analytics Cookies
Where enabled, we may use analytics and performance technologies to understand how our Services are used and to improve reliability, performance, and user experience.
These technologies may help us understand:
- Which pages or features are used;
- How users navigate our Services;
- Application performance and response times;
- Error and failure patterns;
- Traffic volumes and usage trends; and
- General platform performance.
Where third-party analytics services are used, the applicable provider may process information in accordance with its own privacy terms and policies.
E. Service Improvement
We may use aggregated or appropriately protected information derived from cookies and similar technologies to:
- Improve platform usability;
- Identify technical issues;
- Optimize application performance;
- Plan infrastructure capacity;
- Improve reliability and availability; and
- Develop and improve our Services.
03 — Types of Cookies We May Use
Depending on the Service and functionality being used, cookies may fall into the following categories.
| Category | Description | Typical Use |
|---|---|---|
| Strictly Necessary | Required for core functionality and security | Authentication, sessions, security |
| Security | Used to protect accounts and infrastructure | Fraud prevention, abuse detection, rate limiting |
| Functionality | Remembers user or workspace preferences | Language, theme, interface settings |
| Performance | Measures technical performance | Error monitoring, load and performance analysis |
| Analytics | Helps us understand usage patterns | Traffic and feature usage analysis |
| Marketing / Advertising | Used for advertising or marketing measurement where applicable | Campaign measurement and relevant communications |
Important: WiseLiquid does not necessarily use every category on every website, application, or customer environment. The cookies and technologies actually deployed may vary depending on the Services, features, integrations, and configuration applicable to you.
04 — Session and Persistent Cookies
Session Cookies
Session cookies are temporary and generally remain on your device only while your browser or application session is active.
They may be used to:
- Maintain login sessions;
- Preserve authentication state;
- Support secure navigation; and
- Maintain temporary application state.
They are generally removed when the browser session ends, subject to the technical configuration of the applicable technology.
Persistent Cookies
Persistent cookies remain on your device for a defined period or until they are deleted manually.
They may be used to:
- Remember user preferences;
- Maintain selected application settings;
- Recognize returning users where appropriate; and
- Support certain analytics or security functions.
The duration of a persistent cookie depends on its purpose and configuration.
05 — Cookie and Tracking Technology Inventory
The following inventory describes examples of cookie types that may be used within the WiseLiquid platform. The actual cookies deployed may change as our infrastructure, security controls, analytics providers, and application architecture evolve.
| Cookie / Technology | Category | Purpose | Typical Duration |
|---|---|---|---|
| / session identifier | Strictly Necessary | Maintains authenticated access to a secure WiseLiquid workspace or application | Session or configured expiry |
| / security identifier | Security | Supports request controls, abuse prevention, and traffic protection | Typically short-lived |
| Functionality | Remembers interface or theme preferences | Persistent, where enabled | |
| Language / locale preference | Functionality | Remembers selected language or localization settings | Persistent or session-based |
| Analytics identifiers | Analytics / Performance | Helps measure website or application usage and performance where analytics is enabled | Provider/configuration dependent |
| Security identifiers | Security | Helps detect suspicious activity and protect accounts and infrastructure | Provider/configuration dependent |
Important Notice Regarding Cookie Names
Cookie names, providers, purposes, and retention periods may change as WiseLiquid updates its technology stack.
We do not intend this inventory to imply that every listed cookie is active in every WiseLiquid environment. Where technically appropriate, our cookie-management mechanisms or browser developer tools may provide the most current information about cookies actually placed on your device.
06 — Third-Party Services and Cookies
WiseLiquid may integrate with third-party technology and infrastructure providers to deliver, secure, monitor, analyze, or improve our Services.
Depending on the applicable Service, these providers may include providers supporting:
- Cloud infrastructure;
- Authentication and identity management;
- Analytics and performance monitoring;
- Security and fraud prevention;
- Customer support;
- Communication services;
- Payment processing; and
- Other business and technical functions.
Third-party providers may use their own cookies or similar technologies where permitted and technically necessary.
Where third-party technologies are used, their processing may also be governed by the respective provider's privacy policy and terms.
WiseLiquid does not control the privacy practices of independent third-party services that are not operated by us.
07 — Cookies Used in Customer Applications and APIs
WiseLiquid provides enterprise communication infrastructure and APIs that may be integrated into customer applications, websites, portals, and workflows.
A customer integrating WiseLiquid services may independently implement cookies or similar technologies within its own application.
Unless expressly stated otherwise:
- Cookies created by a customer's own website or application are the customer's responsibility;
- WiseLiquid does not control cookies independently deployed by customers;
- Customers are responsible for providing appropriate privacy and cookie notices for their own applications; and
- Customers should ensure their use of cookies complies with applicable privacy, telecommunications, data-protection, and other laws.
This Policy primarily applies to cookies and similar technologies used by WiseLiquid-controlled websites, applications, and Services.
08 — Managing Your Cookie Preferences
You can manage cookies through your browser or, where available, through a cookie-preference mechanism provided by WiseLiquid.
Most modern browsers allow you to:
- View cookies stored on your device;
- Delete existing cookies;
- Block cookies from specific websites;
- Block third-party cookies;
- Block all cookies; or
- Receive notifications before cookies are stored.
However, disabling or deleting certain cookies may affect the functionality, security, or availability of portions of the WiseLiquid platform.
For example, disabling strictly necessary cookies may prevent you from:
- Logging into your account;
- Maintaining a secure session;
- Accessing protected dashboards;
- Using certain application functionality; or
- Completing authenticated API or administrative operations.
09 — Do Not Track and Similar Browser Signals
Some browsers and devices provide privacy preferences or signals such as "Do Not Track" (DNT).
Because there is currently no universally accepted technical standard for interpreting all such signals across every browser and technology, WiseLiquid may not respond to every browser-based privacy signal in the same manner.
Where legally required, we will provide applicable privacy controls and honor legally recognized preference signals in accordance with applicable law.
10 — Cookie Consent
Where applicable law requires consent for non-essential cookies or similar technologies, WiseLiquid will seek consent before deploying those technologies.
You may be presented with a cookie banner, preference center, or other mechanism allowing you to:
- Accept optional cookies;
- Reject optional cookies;
- Manage cookie categories; or
- Change your preferences at a later time.
Strictly necessary cookies may continue to operate where they are required to provide a service requested by you or to maintain the security and functionality of our Services.
11 — Retention and Security
WiseLiquid applies reasonable technical and organizational measures designed to protect information associated with cookies and similar technologies.
Cookie retention periods depend on their purpose, including authentication, security, functionality, analytics, and performance requirements.
We seek to retain information only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable contractual, legal, regulatory, security, or operational requirements.
12 — International Services and Data Processing
WiseLiquid may operate its Services using cloud infrastructure, technology providers, and service providers located in different jurisdictions.
Information associated with cookies and similar technologies may therefore be processed or stored in jurisdictions other than the country in which you access our Services.
Where applicable, WiseLiquid will implement appropriate safeguards for cross-border processing in accordance with applicable data-protection requirements.
For additional information about how WiseLiquid collects, uses, stores, and protects personal information, please review our Privacy Policy.
13 — Changes to This Cookie Policy
We may update this Cookie Policy periodically to reflect:
- Changes to our websites, applications, or Services;
- Changes to cookies or tracking technologies we use;
- Changes to our technology providers;
- Changes in security practices;
- Changes in applicable laws or regulations; or
- Other operational, business, or compliance requirements.
When we make material changes, we may update the "Last Updated" date and, where appropriate, provide additional notice.
We encourage you to review this page periodically to remain informed about how WiseLiquid uses cookies and similar technologies.
14 — Contact Us
If you have questions, concerns, or requests regarding this Cookie Policy or WiseLiquid's use of cookies and similar technologies, please contact us:
WiseLiquid Consultancy and Services
When contacting us, please provide sufficient information for us to understand your request and respond appropriately.
Enterprise Advisory
This Cookie Policy describes WiseLiquid's general use of cookies and similar technologies across its websites, applications, and enterprise communication platform.
Enterprise customers may have additional contractual, security, privacy, data-processing, or compliance requirements under their applicable agreements with WiseLiquid.
Where a written agreement, Data Processing Agreement, or other applicable contractual document contains specific requirements concerning data processing or privacy, the applicable contractual terms may govern to the extent permitted by law.
By continuing to use WiseLiquid Services, you acknowledge that you have read this Cookie Policy and understand how cookies and similar technologies may be used as described above.